iTunes Match

If you are just getting started with the iTunes Match feature you may be wondering why a lot of your songs are "greyed out" in the Bongiovi DPS player. This has to do with how Apple handles your music once it is in the "cloud".

When you are on your computer, iTunes Match streams your music, in real time, from the Apple cloud. This is not the case for Apple mobile devices...

When you enable iTunes Match on your iPhone, iPad or iPod, all Matched songs are removed from your device during the update. However, they still appear as usual in the Music app. Because only Apple apps (like the Music app) have permission to fetch your music from the cloud, the Bongiovi DPS app and others can see the songs are available, but cannot access them.

When you play a Matched song in the Music app, it is downloaded to your device where it stays just as a song normally would when you sync it. Only after the song is downloaded to your device can the Bongiovi DPS app play it.

Basically the Bongiovi DPS app is only allowed to play media that is physically on your device. If Apple changes the rules for this we will certainly make sure DPS is compatible with all the features available to us. Please visit the DPS Insider forums or our Help Pages if you have any questions.

If you haven't yet, try Bongiovi DPS technology on your computer! The free trial is always available at DPSPlugin.com.